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When are payments made?
For the monthly plan, the first payment will be made with the registered credit card on the same date as the application, and subsequent payments will be made on that date each month. If a month lacks that date (such as the 31st), the last day of the month will be the payment date.
For the annual plan, a lump-sum annual charge will be made on the application date, and subsequent payments will be made on that date each year.
The online payment system Stripe processes in UTC (Coordinated Universal Time) instead of JST (Japan Standard Time). Therefore, please note that if you apply from Japan, there will be a difference of nine hours in the payment time.
[Example] When applying for a monthly plan from Japan at 1 a.m. on April 1
Japan Standard Time (nine-hour time difference) = Coordinated Universal Time
April 1, 1 a.m. = March 31, 4 p.m.
* In this case, the payment time for the following month, May, is 4 p.m. on April 30.
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Go to the "Plan" screen on My Page and proceed from the link for changing plans, shown under the currently subscribed plan.
Only those who meet all of the following conditions can change their subscription plan
・ Less than one month remains until the renewal date
・ The previous renewal was paid normally
・ The subscription remains active
The first payment for a changed subscription will be made on the old plan's renewal date. Please note that payments are nonrefundable.
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Select "Register a new credit card" and enter the information for the card you want to register.
After clicking "Register," please remove the old card by using [Delete].
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Can one ID be used by a family?
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I forgot my password.
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Please note that payments cannot be refunded. However, also be aware that even if you end your subscription, you can continue to use the service until the paid period expires.
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